How can we help?
Help Topics
Account Support
2 ArticlesGet help managing your Buffalo Billfold Company account. Learn how to log in, reset your password, and view your order history or saved addresses. These quick guides make it easy to access your retail account and keep your information up to date.
General Help and Assistance
9 ArticlesNeed assistance or have a question not covered elsewhere? Reach out to the Buffalo Billfold Company team — we’re happy to help. You’ll find contact information, accessibility details, and answers to common inquiries here.
- Do you accept requests for custom leather goods?
- Where can I find customer reviews?
- I received the wrong product and need help
- How do I measure a belt?
- How to change your Buffalo Billfold Company password
Leather Care and Maintenance
13 ArticlesKeep your full-grain leather goods looking their best with proper care. Our guides explain how to clean, condition, and protect American Bison leather so it lasts a lifetime. Whether it’s a wallet, belt, or purse, these leather care tips help preserve the beauty and durability of your handcrafted item.
- How to Care for Full-Grain Leather Goods
- Can I Use Mink Oil on Full-Grain Leather?
- How Often Should I Condition Full-Grain Leather?
- What’s the best way to store full grain leather goods?
- How to Care for a Leather Guitar Strap After Playing
Leather Goods
13 ArticlesExplore answers about Buffalo Billfold Company leather goods—from materials, construction, and care to product-specific guidance for wallets, purses, bags, and other everyday leather goods.
Made in USA and Warranty
4 ArticlesOur leather goods are proudly handmade in Worthington, Minnesota, using American Bison leather and time-tested techniques. Learn about our Made in USA commitment, craftsmanship guarantee, and warranty coverage. Every product we make reflects over 50 years of American workmanship and honesty.
- Are your leather goods really Made in USA?
- Do you guarantee your plastic vinyl wallet inserts?
- Do you guarantee your leather goods?
- How Long Should a Leather Wallet Last? What to Check Before Buying
Materials
16 ArticlesWe make our products with the highest quality materials. Our materials include full-grain leather from American Bison hides, solid brass hardware, Bison wool, stainless steel hardware, and more. If you have questions about what goes into your product, this is the place to find answers.
- How to identify full grain leather
- Do you source American Bison leather from US-Based Ranches?
- Is your leather sustainably sourced?
- Is buffalo leather better than cow leather?
- Why do some companies say Buffalo Leather instead of Bison Leather?
Orders, Shipping, Returns
6 ArticlesFind everything you need to know about ordering, shipping, and returns with Buffalo Billfold Company. Learn how to track your order, understand our shipping timelines, and start a hassle-free return or exchange. We aim to make every delivery of our handmade leather goods smooth from our workshop to your door.
- How long does it take to get my package?
- What is your return policy?
- Do you offer free shipping?
- Do you ship internationally?
- Where can I find my tracking number?
Payment, Gift Cards, Discounts
1 ArticleFind details about accepted payment methods, how to use Buffalo Billfold gift cards, and applying discount codes at checkout. We make buying handmade leather goods simple and secure. Here you’ll also find guidance if something doesn’t process as expected during checkout.
Product Information & Repairs
24 ArticlesLearn more about the craftsmanship behind our leather goods and how to keep them performing for decades. From repair options to what makes each bison hide unique, this section highlights our commitment to longevity. Discover how “built to last” truly defines every product we make.
- Are your leather goods made with strong thread?
- Do you guarantee your plastic vinyl wallet inserts?
- Are your wallets made from real American Bison leather?
- Do you use Water Buffalo leather?
- Are your wallets made from full grain leather?
Wholesale Support
1 ArticleFind everything you need to know about becoming or working with a Buffalo Billfold Company wholesale partner. Learn how to apply for an account, review payment terms, and understand order lead times. We make it simple for retailers to carry our handmade American Bison leather goods.








